We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve – all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange. You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
Cell Phones with a Carrier Contract and Unlocked Phones
You can return or exchange cell phones with a carrier contract and unlocked phones within 14 days. Like the carrier stores, we have a charge ($35) for return or exchange of these products. This return period and charge also applies if you are a My Best Buy Elite or Elite Plus member.
Software, Movies, Music & Games
Opened computer software, movies, music or video games can only be exchanged for an identical item.
We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached.
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.
Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.
Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our www.BestBuy.com/privacy.
Returning Bundle or Promotional Discount Items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
Returns with Missing Packaging or Accessories
If you do not have all the original packaging or accessories, that's okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.
Final Sale and Nonreturnable Items
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents.
Why we need your ID
Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchase. Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.
BestBuy.com, Best Buy Express, Best Buy For Business and Best Buy Education Returns in Store
Most products you buy on BestBuy.com, at a Best Buy Express location, or through Best Buy For Business or Best Buy Education can be returned at our stores.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.
Returning Defective or Incorrect Items
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store – and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-800-373-3050. We will cover all reasonable and customary ground shipping fees.
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.
- Include all original packing and accessories. (If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)
- Bring your receipt or packing slip and a valid photo ID. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card.
Returns by Mail
You can return online purchases from Best Buy through the mail as long as they are shipped to us from within the United States. See Marketplace Returns and Refunds for information on returning a purchase from a Marketplace vendor.
To return an online purchase by mail:
- Pack your return in the original shipping package, if possible.
- Include the packing slip and return label, and indicate the reason for the return.
Don't have a return label? Print a return label now
- Include all original packaging and accessories.
(If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)
- Send your return to:
Best Buy DC2464
600 Park Loop Rd
Shepardsville, KY 40165
For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.
Returning Mobile Phones and Devices with Plans
If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
- Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
- Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-800-373-3050, with your order number handy, and we'll be happy to send you a replacement.
For information about our Pricing policies please see BestBuy.com/Pricing.
Best Buy may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time.
Effective Date: July 31, 2016